I walked into the store at opening time and politely greeted the man working the front desk. I didn’t notice he was on the call initially but even still he did not greet me or say “I’m sorry I’ll be with you soon” he proceeded to take his phone call and I respectfully waited. Some time had passed and I politely said “excuse me, is there anyone else who can help me” and he said “no it’s just me.” That was it, there was no “I’m sorry for the wait, I’ll help you out in a bit” or anything. I finally got frustrated and politely walked out the store. There was no regard for me as the customer waiting, there was no acknowledgment. The guy was a heavier set curly head guy, and I did not catch his name. I will not be back.
On the contrary, this person walked in first thing in the morning without an appointment where the owner was out sick and one employee was available to fix cars, answer the phone (which occurred first), and get the shop set up for the day. She waited two minutes and decided that was long enough to throw a 5 star business that bends over backwards for its customers under the bus. Furthermore, the employee in question is autistic, and despite that, has done an outstanding job with repairs and customers. I have no doubt this instance was no exception and have my suspicions as to the nature and intent behind the visit.
- ASM Auto LLC