I appreciate ASM auto due to several reasons: thoroughness, clarity in business, spirit of education, quality. I became a customer from my first interaction. I had a turn signal that was out and it was becoming dangerous to drive because I couldn't be fast enough with hand signals and drivers weren't necessarily noticing my signals. I have a very busy schedule and I went from one car repair place to another with each one saying how they couldn't take a look and one even said "it could be electrical" - implying an electrical diagnostic. ASM was one of my stops. When I walked in the person looked like they were handling several pressing items. I said that and they agreed and still took a couple of minutes to listen. They were clear that they could not do the work since they were fully occupied. They gave some choices, first by sounding supportive and reducing my anxiety. Said, "it might be simple, just a bulb change. If you are mechanically inclined you could probably do it or get someone to help you" - something along those lines. It was like a friend, consultant, teacher. I am female and there are times when I have felt condescended to in auto shops. Many have been great but there is a general vibe I am referring to. Here I felt like I got a B12 shot. Energized to keep going though the answer was still "I am not able to work on your car today" in essence. There was no selling or asking to book. There was mention of when might be a good time to come in. The person also informed me of a dealer close by who might be able to help. I got the light taken care of (it was just a bulb replacement) elsewhere, then wanted to return as a customer. So at the next chance for a car maintenance appointment I booked. Am so glad. Same level of enthusiasm and empowering presence. This time I also saw more at the shop. Overall the space is inviting, attended to. The Jade plant says it all. Very healthy, wise, well cared for. And the photographs, the credentials on the wall, not braggy, just saying it as it is. And the coffee table with old college books on STEM. The established date sign which takes it to a starting point story for the shop. All good. When service was completed I felt like I had a visit with a good friend and advocate, for the customer and the industry. A side story: someone I saw come in to pick up their vehicle learning that if the inspection steps mechanics need to take got billed by the hour what the rate would be. Inspection is a service for the state at the state's rate guidelines. No negative sentiment, seems happy to do the work, just giving clarity on what it entails. Overall, I am grateful that this business exists in such an accessible manner. Hope many mechanics get started here so there is nice foundation of being supportive and also getting paid. The specials also are nice for routine items which can be serviced at a discount which can be selected while booking. Another point of accessibility is: I don't have to give a google review which I generally don't like to do which includes my identity - am a private person. In this review through the website there is also a personal review option to inform anything personally which doesn't need to be posted. So this business seems to be interested in actual customer experience in whatever manner the customer feels comfortable giving the feedback it seems like. And is also pragmatic about "shouting it from the rooftops" if the customer so chooses which helps potential customers choose the business.